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Complainants are expected to engage all reasonable efforts to resort first to the procedures that are easier, faster and at lower cost to resolve their disputes.  The complainant may choose the method for the settlement of disputes.  Following modes, in ascending order of complexity, rapidness and cost, can be envisaged:

  • Commercial track
  • Contract options
  • Internal dispute resolution
  • Mediation/arbitration requiring the consent of both parties
  • "Jurisdictional" methods

Purchasers and suppliers are resolutely dedicated to the consultation model as a strategy to resolve disputes in their relations.